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5/5

Royal Thai (Cinnamon Lakeside)

Cinnamon Lakeside, 115 Sir Chittampalam A. Gardiner Mawatha, Colombo 2


Royal Thai is a great celebratory option. With delicious food and impeccable service, it's definitely one of Colombo's reigning dining royalty.




G
9

2/5

GayanP

Although this restaurant is in a 5 star property this restaurant is nowhere near 5 star standards by any stretch of imagination. For a start, it is terribly understaffed. There is a Supervisor who doesn’t even know the menu, one waiter and two very raw trainees. As a result, there is no one at the entrance to greet, open the door or bid adieu and there is next to no service. You have to wait until the staff appear and then struggle to get their attention.

They are not service oriented either. When ordering the food we made it clear that one of our group was allergic to prawns we told the waiter about the allergy, discussed and ordered a chicken soup instead of the traditional Tom Yang soup which has seafood. Nevertheless our pineapple rice dish arrived boldly garnished with prawns atop !

The piped music is not Thai and is probably Chinese music from the adjoining restaurant. The lemon grass scented wet towels aren’t offered anymore and the complementary Jasmine tea is not offered unless specifically asked for.

They serve Spirits but strangely and uncharacteristic for a 5 star property, they charge separately for the Soda as in wayside restaurants. Cheap restaurants are justified in doing so because they don’t mark up their spirits the way 5 stars do.

We had the pineapple rice and it was absolutely tasteless and cold and the steamed rice had obviously been reheated. The traditional green curry was clearly made with a pre-made sauce that had been re-heated many times. As a result the coconut cream had turned into oil and it was oily instead of creamy. The papaya salad was limp and chewy and not crisp and fresh.

The desserts too were awful: a disproportionate mango sticky rice, and banana fritters made from a rotten banana that was fully black in the centre. The Thai pancake came fried like a samosa. Each costing around 1,000 bucks a portion

This restaurant too reflects the overall drop in standards in the cinnamon group of hotels over the past few years. Here too the hotel's black jacketed Managers and Supervisors were breezing in and out with bloated egos, trying to look authoritative but doing nothing, nor observing anything and quite oblivious as to whether the guests were being served well or not.


Checkout Full Review

Address

Cinnamon Lakeside, 115 Sir Chittampalam A. Gardiner Mawatha, Colombo 2

Directions

Cinnamon Lakeside is between Lake House and the Air Force HQ. Enter the lobby and head towards the left wing to get to the restaurant.

Contacts

E-Mail Website

Report Inaccuracy

Open 12.00PM to 2.30PM, 7.00PM to 12.00AM

Cuisine

Fine Dining Thai

Dish Types

Rice Noodles Meats Seafood Beverages Beef Crab Cuttlefish Alcoholic

Ratings Breakdown

Overall Rating
5
Quality Rating
5
Service Rating
5
Ambience Rating
5



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